We ship with UPS and Canada Post

Flat rate of $ 15.00 Standard (Ground) when ordering online within the continental U.S.A. (excluding Hawaii, Alaska, Puerto Rico and US Virgin Islands).  Canada flate rate of $17.00 for Ontario & Quebec- all other provinces $20.00.

Your shipment may be tracked online with a tracking link emailed to you when it is shipped

All orders are normally shipped within two weeks +/-. Once you have paid for your purchase order, cancellations are not accepted as all orders are made to order.

We reserve the right to substitute shipping carriers for domestic and international shipments.

All duties and taxes are the responsibility of the receiver.

Customer Service

1-800-604-2512
Monday – Friday 10am – 5pm EST

• If you are not 100% satisfied with your purchase and it was not purchased on sale or discounted, we will be happy to accept a return for a FULL STORE CREDIT less shipping costs, duties & taxes. Please contact our Customer Service Department for a Return Authorization #
• You can return your purchase for a size exchange up to 7 days from the shipped received date, only if it was NOT purchased on sale or discounted. Products must be in the condition you receive them and in the original box and/or packaging.
• There is no restocking fee for Regular Retail priced purchases made on line.
• All items purchased on sale or discounted merchandise are FINAL SALE and are non-refundable.   Should you need a size exchange  a 15% restocking fee will apply. 
• Customer pays shipping to return goods. Hartman & Rose charges $20.00 to ship your exchanged goods back to you within the United States and Canada.
• You must include a copy of the order/receipt with the item along with the Return Authorization #.
• All International returns must be shipped via USPS (United States Postal Service or Canada Post). We will not accept returns made with UPS or Fed Ex and will be returned at your expense.
• We offer a 30 day warranty for items that have a manufacturing defect or hardware malfunction. A photo must be sent to: customerservice@hartmanandrose.com
• Customer Concerns or questions regarding your order should be directed to:  customerservice@hartmanandrose.com
• We do not offer warranties or returns on regular wear and tear to items (example - scratching, biting, chewing, and water damage).  Leather collars will wear over time.  The longevity of your Hartman & Rose item will depend on the behavior of your dog and/or their playmates.
• All order received in Canada are processed in CAD and all other are processed in USD.

Return address:

85 Lancing Drive, Unit M, 
Hamilton, Ontario, 
Canada, 
L8W 2Z9

***You pay the return shipping charge. For exchanges, please contact us at 1-800-604-2512 and speak to a service representative.